Returns + Exchanges

 

HOW TO RETURN/EXCHANGE

All returns must be authorized by us before sending merchandise back

  1. Request your return Authorisation number by emailing hannah@hannah-studio.com.
  2. Please include your customer order number, and which item you would like to exchange/refund
  3. Once your refund/exchange has been approved we will send you an email
  4. send the item to the below address:

HANNAH
19 Lilienblum
Tel Aviv 6513211
Israel

phone: +972524335544
email: hannah@hannah-studio.com

Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

once we have received your return, we will notify you by email and process your refund/exchange within 5 business days (please allow up to 10 business days for your refund to show in your account)

Returns

We will provide you with a refund on full-priced items where:

  • the items are in saleable condition, in their original packaging with all tags attached
  • the items have not been worn, damaged or washed
  • You notify us for a refund/exchange within 7 days of receipt
  • the original invoice as proof of purchase is provided
  • the items are faulty (unless caused by you)
  • your items received are different to the goods you have ordered

We do not refund original shipping fees.
Please note: we do not refund sale goods unless deemed faulty.  
Refunds will be made to the original purchaser’s credit card and will include shipping costs only for items deemed faulty

 

Exchanges

You may exchange your garment for any item of your choice (subject to availability).
Please note: sale items are final sale and cannot be returned for a refund.

Exchanges will only be accepted if:

  • the goods are in saleable condition, in their original packaging with all tags attached.
  • the goods have not been worn, damaged or washed
  • you notify us to exchange within 7 days of receipt of goods
  • The original invoice as proof of purchase is provided.